Open Internet Disclosure
Golden State Cellular is committed to providing all of its customers with the best online experience possible. Golden State Cellular does not block end users from accessing lawful websites, subject to reasonable network management, nor do we block applications that compete with our voice or video telephony services, subject to reasonable network management.
Acceptable Uses
Company permits the use of its broadband services for browsing the Internet (via Company phones or devices, including Golden State Cellular home routers), using email, downloading legally permissible content via the Internet, accessing and using corporate email and/or corporate business applications associated with its customers’ places of employment. Golden State Cellular Customer Service Agreement Terms and Conditions can be found at http://www.goldenstatecellular.com/support/terms-conditions/
Service Description and Performance Characteristics
Golden State Cellular allows its customers to choose from several rate plans with different capacity levels. Information on these plans is available on our website at www.goldenstatecellular.com. The typical speed range of broadband service experienced by most customers is 500-1.5Mb down and 400-1Mb up, with potential speeds of 3.1 down and 1.5Mb up. Golden State Cellular measures its network performance utilizing the following performance measurements and methodology. Using an FTP server located on our data routers, this details approximate latency and speeds that are within Golden State Cellular controls. We continue to monitor our Packet Data Service Node for network bottlenecks and latency. Golden State Cellular believes this approach provides the best approximation of actual speeds and latency for its service. Customers can verify speed using a variety of third-party websites, such as www.broadband.gov/qualitytest/about/ (as of November 20, 2011), to measure the provisional speeds of Golden State Cellular’s broadband service. Such third-party websites are not affiliated with Golden State Cellular and the company does make any guarantees as to the accuracy of test results obtained through those third-parties. Actual speeds may vary due to area, coverage, compression, among other factors.
Network Management Practices
Golden State Cellular does not block applications, impose usage limits, or engage in “throttling” to reduce the throughput to customers using a disproportionate amount of bandwidth. Instead, Golden State Cellular uses an “open pipe” approach and undertakes best efforts to ensure a high-quality online experience for all of its customers. As a result, at times of heavy usage, customers may experience delays in downloading or upload files or a sluggish Web surfing experience.
Device Restrictions
All phones and devices connecting customers to carrier’s network must be provided by Golden State Cellular, due to network parameters in the device. More information about the specific devices approved for use on Golden State Cellular’s network can be found at its retail website at http://www.goldenstatecellular.com.
Security Measures
Golden State Cellular offers its wireless broadband customers unrestricted access to all of the lawful content, services, and applications available on the Internet. However, Golden State Cellular may use tools and policies to protect its customers from spam and other unwanted or harmful Internet content. Golden State Cellular is using standard firewall protection to ensure the safety of its system and customers.
Contact Information
Consumers may access our Pricing and Privacy policies via our website at http://www.goldenstatecellular.com. Consumers may contact our Customer Service Department through the company’s website, by visiting one of our stores, or by calling 209-533-8844, 1-800-453-8255, or *611 on your Golden State Cellular phone.
